Lockouts
Payment-failure lockout rules per customer segment.
Current rules
v3Effective since 2026-03-22·Changed by matthew.everett@gomotive.com·CHANGE-13742
Added notice-email cadence for Premier MM and Enterprise per Finance request to reduce surprise lockouts.
- Premier MM: notice_email_at none → +3 days
- Enterprise: notice_email_at none → +7 days
- Enterprise: notice_banner_at +7 → +14 days
| Segment | Past due → dashboard lock | Notice email | Notice banner |
|---|---|---|---|
| SMB | 2 days after last_payment_failed_date | +0 days | +1 day |
| Mid-Market | 7 days after last_payment_failed_date | +0 days | +3 days |
| Premier MM | 14 days after last_payment_failed_date | +3 days | +7 days |
| Enterprise | 30 days after last_payment_failed_date | +7 days | +14 days |
Version history
Active lockouts
| Company | Segment | Last payment failed | Locked since | Extension | Operator |
|---|---|---|---|---|---|
| Acme Logistics Co | SMB | 2026-04-23 | 2026-04-25 | +30 days | matthew.everett@gomotive.com |
| Cardinal Couriers | Mid-Market | 2026-04-15 | 2026-04-22 | none | — |