Pioneer Freight LLC
#422519 · Mid-Market · Enterprise · US
Status
Healthy
AE / AM / SDR
Aisha Rahman · Nathan Cole · Tomás Vega
Active features
8
Lockout
Current
OverviewHealth SummaryFleet VitalsFinancial EngineCustomer Voice|ProvisioningTrialsLockoutsAudit History
AI generated customer voice summary
Pioneer's sentiment remains Healthy with steady upward CSAT trend. No open support cases. Trial team is actively engaged.
Positive sentiment
168
Happy + Healthy
Neutral sentiment
32
Neutral + Held to contract
At risk
0
At risk + Escalated
Negative sentiment
4
Very upset + Upset
Sentiment distribution
Positive: 168
Neutral: 32
At risk: 0
Negative: 4
Support cases
Open
0
All time
8
Categories
Product Feature
50%
Technical Issue
37.5%
Billing Question
12.5%
SLA performance (response time)
Avg response time
1.6h
SLA compliance: 96%
< 1 hr
4
1–4 hr
3
4–8 hr
1
> 8 hr
0
CSAT timeline
Nov: 4.7/5
Dec: 4.8/5
Jan: 4.8/5
Recent CSAT feedback
★★★★★ (5/5)
2026-04-08 · case 500Vr00000UVPPP222
“Smooth onboarding to the trial. Loved the proactive engagement from the AM.”
Driver: Onboarding · Submitted by Daniel Park