Acme Logistics Co
#63703 · SMB · Pro · US
Status
At risk
AE / AM / SDR
James Park · Olivia Brooks · Ravi Iyer
Active features
5
Lockout
Past due — 2026-04-23
OverviewHealth SummaryFleet VitalsFinancial EngineCustomer Voice|ProvisioningTrialsLockoutsAudit History
AI generated account summary
Acme Logistics is a high-risk SMB account. Payment failure on 2026-04-23 triggered the dashboard lockout. Product usage has dropped 22% over the trailing 90 days. Last AM contact was 64 days ago. NPS dropped from 41 to 18 over Q1. Recommend immediate outreach and an extension review.
Generated 2026-04-29 06:00 UTC · model gpt-am-summary-v3
ARR
$95K
YoY
-8% since last 30 days
Health Score
38/100
At risk
NPS
18
Sentiment: Upset (28)
Days to renew
40
Last AM contact 64 days ago
ARR & YoY growth (last 6 mo)
Current
$95K
-8% YoY
NPS trend
18
Current NPS
Open support cases
| Case ID | Tier | Subject | Status | Assignee |
|---|---|---|---|---|
| CS-1820 | T1 | Dashboard locked — billing dispute | Open | Pat Lee |
Key contacts
| Name | Role | Decision maker | Executive sponsor |
|---|---|---|---|
| Carla Mendes | Operations Lead | — | |
| Reuben Ortiz | Owner / CEO |