Galaxy Transport Inc
#17200 · Premier MM · Enterprise · US
Status
Caution
AE / AM / SDR
Welling Clark · Sarah Chen · Devon Ross
Active features
18
Lockout
Current
OverviewHealth SummaryFleet VitalsFinancial EngineCustomer Voice|ProvisioningTrialsLockoutsAudit History
AI generated customer voice summary
Galaxy Transport maintains consistently positive sentiment. The most recent check-in shows Happy (score: 90). Over the past 7 months, sentiment has remained stable with 5/7 check-ins positive (Happy/Healthy). Briefly neutral in November and 'Held to Contract' in September, but recovered.
Positive sentiment
12,664
Happy + Healthy
Neutral sentiment
10,162
Neutral + Held to contract
At risk
3
At risk + Escalated
Negative sentiment
3,682
Very upset + Upset
Sentiment distribution
Positive: 12,664
Neutral: 10,162
At risk: 3
Negative: 3,682
Support cases
Open
3
All time
47
Categories
Technical Issue
38.3%
Billing Question
25.5%
Product Feature
17%
Account Management
12.8%
Other
6.4%
SLA performance (response time)
Avg response time
2.3h
SLA compliance: 85%
< 1 hr
28
1–4 hr
12
4–8 hr
5
> 8 hr
2
CSAT timeline
Nov: 4.4/5
Dec: 4.7/5
Jan: 4.3/5
Recent CSAT feedback
★★☆☆☆ (2/5)
2026-04-12 · case 500Vr00000UVDZBIA5
“It was my understanding when I started the service that it would be rolled into the main contract, not billed separately. Then we get a notice that we are late on the payments…”
Driver: Product or Service issue outside of support · Submitted by Cathy Dimon
★★★★★ (5/5)
2026-03-28 · case 500Vr00000UVDABC123
“Excellent support! The team resolved my issue quickly and provided clear instructions.”
Driver: Quick resolution · Submitted by John Carter
★★★★☆ (4/5)
2026-03-04 · case 500Vr00000UVDDEF456
“Good response time. Could improve clarity on next steps.”
Driver: Response time · Submitted by Anna Reyes